1. Information We Collect

We may collect your name, contact details, age, medical history, reports, consultation notes, payment details, and any other information you voluntarily share with us.

2. How We Use Your Information

Your information may be used to:

• Provide consultations, treatments, medicines, and wellness programs.
• Maintain your medical records.
• Contact you regarding appointments, follow-ups, health reminders, and wellness programs.
• Share educational content, offers, updates, and relevant healthcare information through email, SMS, WhatsApp, phone calls, or other communication channels.
• Improve our services and patient experience.
• Conduct marketing, advertising, remarketing, and promotional campaigns related to Kiaan Ayurveda.

By using our services, you consent to receiving such communications. You may opt out of promotional communications at any time.

3. Confidentiality

Your personal and medical information is treated as confidential. We do not sell your personal information. Information may only be shared where required by law or with your consent.

4. Consent

Patients are requested to carefully read and understand all consent forms before signing them. By proceeding with consultation or treatment, you acknowledge that you have understood the proposed treatment and have provided informed consent.

5. Medicines

All Ayurvedic medicines and products supplied by Kiaan Ayurveda carry applicable manufacturing and expiry dates. Patients are responsible for checking the expiry date and product details before use and following the prescribed dosage and storage instructions.

6. Refund & Cancellation Policy

All consultation fees, treatment charges, wellness programs, and medicines are non-refundable and non-transferable once booked, purchased, dispensed, or availed.

7. Prescriptions

Prescriptions issued by Kiaan Ayurveda are intended solely for the patient’s personal healthcare and treatment. They are not legal documents and should not be used for insurance claims, litigation, employment, medico-legal matters, or any legal purpose unless specifically required by applicable law.

8. Limitation

Ayurvedic treatment outcomes may vary from person to person depending on individual health conditions, lifestyle, and adherence to the prescribed treatment plan. No specific outcome or cure is guaranteed.

9. Changes to this Policy

Kiaan Ayurveda may update this Privacy Policy and Terms from time to time. Continued use of our services constitutes acceptance of the updated policy.

10. Contact

For any questions regarding this policy or your personal information, please contact Kiaan Ayurveda through our official communication channels.

11. Medical Disclaimer

Ayurvedic consultations, treatments, medicines, and wellness programs at Kiaan Ayurveda are personalized based on an individual’s health condition, constitution, and medical history. Results may vary from person to person. We do not guarantee any specific outcome, cure, or recovery.

12. Emergency Medical Care

Kiaan Ayurveda does not provide emergency medical services. If you are experiencing a medical emergency, please immediately contact your nearest hospital, emergency department, or qualified emergency healthcare provider.

13. Educational Content

The information shared through our website, blogs, videos, social media platforms, webinars, newsletters, and other educational material is intended for general awareness and educational purposes only. It should not be considered a substitute for professional medical advice, diagnosis, or personalized consultation.

14. Patient Responsibility

To ensure safe and appropriate care, patients are responsible for providing complete and accurate information regarding their medical history, current medications, allergies, previous treatments, investigations, and relevant medical reports. Failure to disclose accurate information may affect treatment recommendations and outcomes.

15. Following Medical Advice

Patients are advised to follow the prescribed medicines, dosage, diet, lifestyle recommendations, Panchakarma instructions (where applicable), and follow-up schedule provided by their consultant. Treatment outcomes may be affected if medical advice is not followed.

16. Online Consultation

Online consultations are based entirely on the information, photographs, reports, and medical history shared by the patient. Since a physical examination may not be possible, online consultations have certain limitations and should not be considered equivalent to an in-person clinical examination where one is required.

17. Intellectual Property

All content published by Kiaan Ayurveda, including but not limited to logos, website content, treatment frameworks, wellness programs, videos, graphics, educational materials, designs, and other intellectual property, belongs exclusively to Kiaan Ayurveda. No part may be copied, reproduced, distributed, modified, or used for commercial purposes without prior written permission.

18. Third-Party Websites

Our website or communications may contain links to third-party websites for your convenience. Kiaan Ayurveda is not responsible for the content, accuracy, security, privacy policies, or practices of such external websites.

19. Appointments & Rescheduling

Appointments may be rescheduled by informing us in advance, subject to availability. Missed appointments or last-minute cancellations may not be eligible for rescheduling. Consultation fees remain non-refundable.

20. Medicine Usage

Medicines prescribed or dispensed by Kiaan Ayurveda are intended solely for the patient for whom they are prescribed. They should not be shared with or consumed by any other individual.

21. Minors

Consultations, treatments, and wellness programs for patients below the age of 18 years require the consent and presence (where applicable) of a parent or legal guardian.

22. Data Security

We take reasonable administrative, technical, and organizational measures to protect your personal and medical information. However, no online platform or electronic system can guarantee absolute or 100% security.

23. Communication Consent

By interacting with Kiaan Ayurveda, you consent to receive appointment reminders, follow-up communications, treatment-related instructions, educational content, wellness updates, newsletters, and other service-related communications through phone calls, SMS, WhatsApp, email, or other digital channels. You may opt out of promotional or marketing communications at any time, although essential service-related communications may still be sent.

24. Wellness Programs

Programs such as Fertility Care, Panchakarma, Gut Health, Women’s Wellness, Child Wellness, Weight Management, Corporate Wellness, Lifestyle Management, and other wellness services are designed to support overall health and well-being. These programs are not intended to replace emergency medical treatment, hospitalization, or specialist medical care whenever such care is clinically required.

25. Governing Law & Jurisdiction

These Terms and Privacy Policy shall be governed by the laws of India. Any dispute arising from the use of our services shall be subject to the exclusive jurisdiction of the competent courts of Gurugram, Haryana.

26. Recording, Testimonials & Media Consent

Kiaan Ayurveda respects your privacy. Photographs, videos, audio recordings, testimonials, reviews, or patient success stories will only be captured or used with your separate consent. Such content may be used for educational, awareness, promotional, advertising, marketing, training, or quality improvement purposes across our website, social media platforms, digital campaigns, print material, and other communication channels.

Final Acknowledgement

By booking an appointment, purchasing medicines, enrolling in a wellness program, or using any services offered by Kiaan Ayurveda, you acknowledge that you have read, understood, and agreed to this Privacy Policy and Terms of Use, Medical Disclaimers, and Consent Conditions